Infor ERP Visual Jobshop is an affordable, fully integrated manufacturing solution that is easy-to-learn yet powerful enough to manage your entire operation.

Designed for smaller manufacturers with continuous improvement in mind, it integrates with popular accounting packages such as Quickbooks.

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Customer Quote

Visual JOBSHOP offers many features that rival larger MRP systems, which works perfectly for us. We see Infor VISUAL Jobshop as the right product for building and growing our company. Infor has been incredibly responsive towards our progress and success. The support has been first rate.

Jerry Peterson, Vice President GP2 Technologies, Inc.

Infor Certified Silver Partner

Visual Jobshop questions answered

This is a collection of the questions we are asked most often relating to ERP and business software in general, as well as topics which are specific to Infor ERP Visual Jobshop.

Click on a question below to reveal the answer.

Do you have customers that produce the same products as us

Answer: This is probably one of the most frequently asked questions, and it is really not so important WHAT specific industry your are in, or WHAT you produce, what is important is HOW you produce and your business type or order-mode.

VISUAL is optimized for (but not limted to), order-driven engineering and manufacturing businesses including:

  • Job Shop or Custom Manufacturer
  • Engineer & Build-to-Order
  • Standard Product, Build-to-Order
  • Maintenance and Repairs (MRO)
  • Project-Based Manufacturing
  • Mixed Mode, Order Driven

What functions should still be done in our accounting package

Answer: Jobshop’s functionality is very rich in engineering, material and service purchasing, inventory control, manufacturing, shop floor control, shipping, and scheduling & planning.

You should use the tools in Jobshop for your direct manufacturing-related activity, as well as take advantage of its extensive managerial analysis reports that were designed for and by manufacturing managers. You should use your accounting package for miscellaneous business expenses, clearing invoices, managing payroll, paying the bills, and producing financial statements.

What are Infor's future development plans for VISUAL Jobshop

Answer: Infor will continually evolve Jobshop’s functionality to reflect necessary enhancements for the small manufacturing community. You can look forward to seeing features that make the application more powerful and even easier to use. It will not, however, become a complete ERP system with integrated financials like ERP Express.

What kinds of businesses benefit the most from VISUAL Jobshop

Answer: Typical VISUAL Jobshop customers include small, growing, make-to-order and niche manufactures. If you are looking to automate and streamline your business and enjoy the ease-of-use of your current accounting package but are limited by its manufacturing incompatibility, VISUAL Jobshop may be just what you are looking for.

What kind of support is included with VISUAL Jobshop

Answer: Every package of VISUAL Jobshop includes an interactive getting started wizard, screen cam demonstrations, and a Getting Started guide. Jobshop also has a complete on-line user guide, extensive context sensitive help, and a web-based knowledge center.

We also offer training and implementation packages to help you with implementing Jobshop in your business as well as local helpdesk and support services from our office in Singapore.

Please refer to our Services Pages for more information on our help desk services.

Can I import data into VISUAL Jobshop without re-keying it

Answer: Yes, you can directly migrate your customer, supplier, part, and Bill-of-Material information, formatted into tab-delimited flat files, into VISUAL Jobshop using its Import feature. You can easily generate these files using popular spreadsheet applications such as Microsoft Excel. You can also use Jobshop's Getting Started Wizard that automatically migrates applicable data from a QuickBooks company file.*

* Requires QuickBooks Pro/Premier/Enterprise - 2002 or later.

Are there any mandatory support or maintenance fees

Answer: No. Annual support and maintenance packages are available but not mandatory. These packages include call-in support and any software upgrades issued during active enrollment.

Can I purchase Jobshop now and upgrade to ERP VISUAL later

Answer: Yes. To migrate to ERP VISUAL contact us and we will work with you and help you make the transition.

Can we migrate VISUAL Jobshop data if we upgrade to ERP VISUAL

Answer: Yes. Infor designed Jobshop’s data structure so it will migrate easily to ERP VISUAL.

With assistance from your local Infor Associate, VISUAL Jobshop’s data populates a ERP VISUAL database with the use of a utility program and custom scripts.

If we migrate from Jobshop to ERP VISUAL, can we get a discount

Answer: Yes. Infor will credit you the original cost of the VISUAL Jobshop software against the initial contracted license costs of ERP VISUAL, up to 20% of the cost of ERP VISUAL or in accordance with the following table, whichever is less:
  • 80% - Up to 1 year
  • 60% - Over 1 but less than 2 years
  • 40% - Over 2 but less than 3 years
  • 20% - Over 3 but less than 4 years
  • 00% - Over 4 years
To obtain the credit you must purchase an ERP VISUAL product license count equal to or greater than the number of paid Jobshop licenses.

What kind of industries is ERP VISUAL suitable for

Answer: Across the world, Infor VISUAL solutions are deployed in many different industries, and although not designed for a specific industry type, there are some which are more suitable and work straight out of the box with no requirement for program customization - Vanilla Style !.

  • Aerospace & Defence
  • Automotive
  • Metal Fabrication
  • Heavy Fabrication
  • High Tech & Electronics
  • Industrial Equipment & Machinery
  • Tool & Mould Making
  • Marine Engineering
  • Medical Device & Instrument
  • Oilfield & Gas Equipment
  • Repair and Maintenance
  • Specialty Vehicles

What's the difference between ERP VISUAL and VISUAL Jobshop

Answer: VISUAL Jobshop is a streamlined, lighter version of its larger brother ERP VISUAL, designed specifically to handle tasks for the smaller manufacturers. It contains rich functionality to help you manage operations from quoting to invoicing, but, unlike ERP VISUAL, it is not an end-to-en ERP package.

The most obvious difference between the two applications is that although VISUAL Jobshop has full job costing capabilities and uses an "actual costing only" design, it does not offer a seamlessly integrated financial package. Instead, VISUAL Jobshop exports its financial transactions to popular accounting packages. Applications such as QuickBooks, Peachtree Accounting, and Pastel Software perform Jobshop's accounts receivable, accounts payable, and general ledger duties.

Focused with the small job shop in mind, VISUAL Jobshop does not include a master production schedule, automated MRP/MPS, multi-warehousing, configuration, customer relationship management, patented concurrent scheduling of material availability, and other extensive functions found in ERP VISUAL.

Aren't all ERP Systems basically the Same

Answer: No, many developers claim that their software can be used in any kind of business, but the fact is that most systems were designed for a specific purpose and then modified to accommodate other business models.

You should choose the ERP system which most closely matches your business type, and which provides you with the functionality you need. You should also plan not just for today's needs but for your needs in 5 to 10 years time.

We are a small company, do we really need a System Administrator

Answer: In order to hook you in and get you to buy their solution, many vendors may lead you to believe that you don't require any internal staff to implement and maintain their software. But the truth is, that all but the very simplest systems will require at least one full time System Administrator, at least for the duration of the system implementation.

For many our VISUAL customer with 10 or less users, after implementation is completed, System Administration becomes a part time role for one or more of their staff.

If our software is hosted as a SAAS, will we still need any IT staff

Answer: It is a popular misconception that if your software is not hosted on your own server then you don't require any IT staff - this is almost always not true.

Probably 80% of a System Administrator's working time is taken up not physically maintaining or administrating the server's hardware, but providing help, guidance and front line support to the internal system users.

This user support will be necessary if the server is physically located in your office or somewhere else, and activities like providing user support, report customization and database management are still required no matter where it is hosted.

Unless you have someone on site who can immediately look over the shoulder of a user encountering some difficulty, and provide them with instant help, you will have to rely very heavily on the ASP's support team to remotely provide you with answers.

This will definitely add in a delay factor which will at minimum involve a phone call where the user will need to explain to the support consultant, the problem they are seeing and provide a test scenario for the support consultant to attempt to replicate the problem being encountered.

Who Implements the system

Answer: System implementation is jointly performed by a small core team of executive staff from your company (normally 5 or 6) and by one or more of our Business Consultants.

This joint effort combines the strengths and knowledge of your core implementation team who understand your business processes and unique company business policies, with our experienced Business Consultants who understand our software and how best to mould it to suit your business needs.

What is Annual Maintenance & why do we need it

Answer: Because of the inherent design of any software code, it is inevitable that under certain circumstances an application does not perform as planned or expected and that it will have to be fixed. In addition, software is ever evolving in terms of additional functionality and also due to changing technologies and methodologies.

This means for example that a software application you bought five years ago written in the latest technology at that time, would be obsolete today if it were not continually developed.

Annual Maintenance is an optional charge that you can subscribe to, which helps ensure that the software you bought originally is kept up to date, and that you also enjoy the new features and functionality which have been incorporated since the original version you purchased.

Should I customize the source code in order to get a good fit

Answer: Customization is never a one time affair, if you customize the application source code today to better match you business needs, then you will have to re-customize again every time the developer releases a program fix or new release.

This will inevitably result in additional costs and delays in you getting the latest software functionality and technology when they are released.

Try to choose the solution which out of the box will meet 80% of your business needs and try to compromise on the 20% non-fit requirements.

Has eCommerce now replaced ERP

Answer: No, eCommerce works on top of ERP it is not a replacement for ERP. eCommerce is quite simply another way of entering transactions directly eliminating the need for any additional human interaction. It allows transactions to be entered outside the four walls of your office, from anywhere in the world.

eCommerce is the front and back ends of the business management process but it is not the business execution part in the middle !.

eCommerce is currently of more advantage to high volume transaction businesses including internet retailers and distributors who potentially receive thousands of orders a day. It is however of less advantage to small and mid sized manufacturers who in contrast may receive very few daily orders !.

What are the costs involved in purchasing an ERP system

Answer: There are three primary capital investment costs and an recurring running cost or expense.

These three capital costs are:
  • Software License cost
  • Training & Implementation costs
  • Hardware costs
The percentage ratio between these costs may vary considerably from one system to another.

Optional software maintenance is a recurring cost fee normally payable annually in order to help prevent obsolescence of your ERP software.

What is the difference between MRP, MRPII and ERP

Answer: MRP is an acronym for Material Requirements Planning and is where it all started. It is a planning technique employed by most MRPII and ERP systems which creates want dates for all the items in a parent Bill Of Materials (BOM) based on a fixed manufacturing lead time for the parent part. It is particularly well suited to the make to stock business or where the top level parent part manufacturing lead time is relatively short.

MRPII however, is not just material planning, but a full suite of software applications designed to manage the entire manufacturing process including Inventory Control, Sales Management, Shop Floor Control, Purchasing etc.

ERP is the third generation of manufacturing software suites and unlike MRPII includes an option for Financial Management integrated to the manufacturing functions available in MRPII.

What is Supply Chain Management

Answer: Whereas MRPII and ERP are designed to manage the Financial and Manufacturing activities within the four walls of the company, SCM also looks outside the four walls managing and tracing the supply of materials from the raw material, through the manufacturing of components, the consolidated assembly, the distribution channels right through to the consumer.

Infor offer a full suite of Supply Chain Management options which will allow you to select the functionality you need to manage your supply chain.

Can we get any grants or funding to offset the purchase costs

Answer: We have many companies in Singapore whom we have helped to successfully apply for local computerization and productivity grants and can help you too.

We have some basic information on our Grants Page, or you can give us a call or alternatively get in touch via the online inquiry form and we will let you know how much and whether you are likely to qualify.

What if I have another question which is not listed here

Answer: Please give us a call on +65 6778.8002 or get in touch via the online contact form, there's no obligation and you can be assured that we don't employ high-pressure sales tactics.

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