When evaluating a software solution, it is important to look beyond it's features and functionality.

A well-balanced evaluation should also consider the vendor's vision & commitment, their experience and ability to deliver you with the professional services to ensure the effective implementation, use and on-going support of the software.

contacting us
  • +65.6778.8002
  • +65.6778.6355
  • dis.singapore
  • inquiry form
Support Contacts
Infor Certified Silver Partner
VISUAL Help & Support
VISUAL Help & Support

ERP VISUAL and Visual Jobshop Support

When your Infor VISUAL solution is fully implemented and up and running, you'll need someone to provide you with on going day-to-day technical support.

We offer Annual Maintenance and Help Desk & Support programs providing interactive support services to your trained users and administrators.

Our Help Desk is manned by experienced consultants who have extensive hand-on experience as they are the same Consultants who install, train, configure and implement our solutions !

These consultants work on a rotation basis, meaning that their schedules are planned in advance and are shared between providing on-site implementation services as well as providing off-site technical support in our office.

Our help desk operates during normal business hours, Monday to Friday 9:00am to 5:30pm excluding public holidays, and is available to all customers who have subscribed to one of our Maintenance or Support Programs.

If you are subscribed to one of our programs, then you can contact our help desk by phone at +65.6778.6355, by Fax at +65.6778.4155 or by email using the online contact form.

There may be occasions when we are unable to resolve a request remotely by phone or email and under these circumstances, we can also provide on-site support in order to get you up and running again as quickly as possible.

Directory of Support Services

  • Data Recovery
  • Database Administration
  • Frequently Asked Questions
  • FTP Up/Download Server
  • Network Administration
  • On-Line Support
  • On-Site Support
  • Patch Installation
  • Telephone Hotline Support
  • Version Upgrades
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